Terms of service

• Krisper is for clinics, hospitals and other healthcare businesses, and the people who run them.
• You must be 18 or older and authorised to accept these terms for your clinic.
• Give us accurate details and keep them up to date.
• Keep your sign-in email and codes to yourself. You are responsible for what happens in your account.

Krisper answers the calls your clinic forwards to it. It speaks with callers in English, Hindi and more than ten other Indian languages, books, moves and cancels appointments in your Krisper calendar, takes messages, and shows you each call with its recording, transcript and summary.

Krisper is a receptionist, not a clinician. It does not diagnose, treat or give medical advice, and you must not set it up to do so. It is not an emergency service.

Your clinic stays responsible for patient care, for deciding which calls are urgent, and for how urgent calls are handled, including any emergency transfer number you set in Krisper.

• Use Krisper lawfully, including the law on medical confidentiality, consumer protection and personal data (such as India's Digital Personal Data Protection Act, 2023).
• Krisper tells callers that they are speaking with an AI assistant and that the call is recorded. You are responsible for any further notice or consent your callers need.
• Keep your clinic's information in Krisper accurate, such as doctors, timings, fees and services. Krisper answers callers from it.
• Set up call forwarding with your phone carrier. Any carrier charges for forwarded calls are yours.
• Do not use Krisper for spam, unwanted marketing, harassment or anything unlawful, and do not try to break, copy, reverse-engineer or overload it.

• Krisper is prepaid. A new account may come with a free trial allowance.
• After that, you buy credits on our website. Calls and bookings use credits at the rates shown when you buy. Prices show any taxes that apply.
• Payments are processed by our payment partner, Razorpay. Your card or UPI details go to Razorpay, not to us.
• When your credits run out, Krisper keeps answering your calls but takes messages instead of booking appointments, until you buy more.
• Credits cannot be refunded or transferred, except where the law requires it or we agree in writing.
• Price changes apply to purchases made after the change.

Your clinic's data, including call recordings, transcripts and appointments, belongs to your clinic. You allow us to process it to run Krisper for you, as our Privacy Policy describes.

For your callers' and patients' personal data, your clinic decides why and how it is processed, and we process it on your clinic's behalf. You can delete a single call, or your whole account and its data, in the Krisper app at any time.

We work to keep Krisper running, but calls depend on phone carriers, the internet and other providers we do not control, so Krisper may sometimes be unavailable or interrupted.

We may change, improve or stop features. Where we reasonably can, we will give you notice of a change that significantly affects what Krisper does for you.

Krisper, the Krisper app, and our software, voices and content belong to Iksha Labs or our licensors. While your account is active, we give your clinic a limited, non-exclusive, non-transferable right to use them for your clinic. If you send us feedback, we may use it freely.

If you downloaded the Krisper app from Apple's App Store, these terms are between your clinic and Iksha Labs, not Apple. Apple is not responsible for the app or its support, and the App Store's own terms also apply to your use of the app.

Krisper is provided "as is" and "as available". To the extent the law allows, we do not promise that Krisper will be free of errors or interruptions, or that it will answer every call or capture every booking correctly.

To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue or patients. Our total liability for any claim relating to Krisper is limited to the amount your clinic paid us for Krisper in the three months before the claim.

Nothing in these terms limits any liability that the law does not allow us to limit.

You can stop using Krisper and delete your account in the app at any time (Settings → Privacy & data → Delete my account & data).

We may suspend or close an account that breaks these terms, puts callers at risk, or is not paid for. We will tell you why, unless the law prevents us.

We may update these terms. We will post the new version on this page with its date, and tell you in the app or by email before a significant change takes effect. If you keep using Krisper after that, the new terms apply.

These terms are governed by the laws of India. The courts at Gurugram, Haryana have exclusive jurisdiction over any dispute about them.

Iksha Labs Private Limited, Gurugram, Haryana, India.

Email hello@ikshalabs.com, or privacy@ikshalabs.com for anything about personal data.