Privacy policy

This Policy applies to:

• Our website (ikshalabs.com) and digital platforms
• Our AI-powered products and services hosted on Iksha Labs domains
• Direct interactions with Iksha Labs as a service provider

Information You Provide:

• Contact details (name, email, phone number)
• Professional information (company, job title)
• Account credentials
• Communications and feedback

Automatically Collected (Website):

• IP address, browser type, device information
• Pages viewed, clicks, time spent
• Cookies (see Section 7)

AI Services:

• Text or voice inputs processed during your interaction
• Session information (identifiers, duration, timestamps)
• Information you share during interactions (queries, preferences, uploaded content)
• For voice services: phone number, call duration, voice recordings processed in real-time

• Provide and operate our Services
• Process your voice interactions in real-time
• Respond to inquiries and provide support
• Improve and optimize our Services
• Ensure security and prevent fraud
• Comply with legal obligations

Our AI systems may:

• Process natural language (text or speech) to understand and respond
• Generate responses, recommendations, or decisions
• Perform tasks such as scheduling, routing, information retrieval, and query resolution

You can:

• End the interaction at any time
• Request human assistance where available (options vary by deployment)
• Ask how your data is being used

When our Services are used in regulated industries (healthcare, financial services, etc.), sensitive information such as health details or financial information may be processed.

For such data:

• Appropriate consent is obtained before processing
• Data is used only for the stated service purpose
• Enhanced security measures apply
• Processing complies with applicable industry regulations

For deployed services, the Deploying Organization is responsible for regulatory compliance (see Section 1).

We do not sell or rent your personal information to any third party, except where you have expressly consented to such transfer or where disclosure is required under applicable law. Your personal information may be shared, strictly on a need-to-know basis, with the entities, affiliates, subsidiaries, and products of Iksha Labs Private Limited, solely for legitimate business purposes, internal operations, service delivery, or compliance with legal obligations, and always in accordance with this Privacy Policy.

We share data with:

Service Providers

Third-party providers for telephony, speech recognition, AI processing, and cloud hosting. These providers are contractually bound to protect your data. Sub-processor list available on request at privacy@ikshalabs.com.

Deploying Organizations

When you interact with a voice assistant deployed by a business, relevant data is shared with them to fulfill the service.

Legal Requirements

When required by law or court order.

Business Transfers

In case of merger or acquisition.

We use essential cookies for website functionality and analytics cookies to understand usage. A consent banner appears on first visit. You can manage preferences in your browser settings.

For more details on the cookies we use, please refer to our cookie consent preferences which appear when you first visit our website.

We implement:

• Encryption in transit (TLS) and at rest (AES-256)
• Access controls and authentication
• Regular security assessments
• Restricted access to authorized personnel

Deploying Organizations may have their own retention requirements. Data is securely deleted after retention expires.

Despite our efforts to protect personal data, no method of transmission over the internet or method of electronic storage is completely secure. Nevertheless, Iksha Labs Private Limited strives to implement and maintain industry-standard security safeguards to protect personal data during retention and storage

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of your personal data
• Correction — correct inaccurate or incomplete data
• Deletion — request erasure of your data
• Portability — receive your data in a portable format
• Withdraw consent — opt out of processing at any time
• Object — object to certain types of processing
• Non-discrimination — exercise rights without penalty

Applicable laws: DPDP Act 2023 (India), GDPR (EU/UK), and applicable US state privacy laws. We do not sell your personal data.

Your data may be processed by service providers in various countries. For transfers outside your jurisdiction, we ensure appropriate safeguards including contractual protections equivalent to Standard Contractual Clauses.

Website & Digital Services

By using our website, you consent to data collection as described in this Policy. Cookie consent is obtained via our consent banner on first visit.

AI Services

For AI-powered interactions, appropriate consent is obtained and users are made aware they are interacting with an AI system. Specific consent mechanisms may vary by service and deployment.

Withdrawing Consent

You may withdraw consent at any time by emailing privacy@ikshalabs.com. Withdrawal does not affect the lawfulness of processing before withdrawal.

Our Services are not for children under 18. We do not knowingly collect data from children.

In case of a breach, we will notify relevant authorities (Data Protection Board of India, supervisory authorities under GDPR where applicable) and affected individuals as required by law.

We may update this Policy. Continued use after changes constitutes acceptance.

Email: privacy@ikshalabs.com